Monday, February 26, 2007

An Answering What?

So how is it that the people who make calls for BellSouth, the telephone company, don't understand the concept of "answering machine" or "voicemail"???

Every so often I come home to this message (or one very much like it) on my answering machine:

"Hello? Helloo? Joniphor X[my last name]?" [[and HOW do you manage to prounounce "Jennifer" so badly, I'd like to know!]] "Hello? Hellooo? Hello? I'd like to speak with Joniphor X? Hello? Hello? Hello? [pause] Thank you for being a BellSouth customer."

I mean come on already! My work uses an autocall system, and even it can tell the difference between a live answer and a machine. Sheesh!


Blogger jeanie said...

lol - I would say they are using the same call centres that we get occasionally - somewhere in India - they don't actually speak English, just have a phonetic script in front of them...

2/27/2007 6:16 AM  
Blogger Just-Me-Jen said...

Probably, Jeanie, but still - it shouldn't be that difficult to include the concept of answering machines in whatever training they get...

2/28/2007 7:05 AM  
Anonymous Ordinary Janet said...

Hey there, Jon! ;-)

3/03/2007 9:17 AM  
Blogger Just-Me-Jen said...

LOL, Janet!!!

3/03/2007 5:58 PM  
Anonymous Ordinary Janet said...

Glad I could make you laugh, Jon!

3/04/2007 10:02 AM  
Blogger Russet Shadows said...

Bellsouth seems to be quite variable. I got a guy from India one time who was helping me with my DSL. When I had problems getting DSL installed (line problems), I got GRITS, which was nice. :)

3/11/2007 8:14 AM  
Blogger Just-Me-Jen said...

Umm, Grits, the breakfast stuff?

3/13/2007 5:43 PM  

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